Thousands of pounds of treatment quietly disappear between the enquiry and the chair.
Practices spend on Meta ads, Google and websites, then lose the patient in the twenty minutes after they get in touch. Not because the team is lazy. Because nobody gave them the skills or the system.
A patient asks about implants after hours. Nobody replies until Tuesday. By then they have booked elsewhere.
One voicemail is not follow-up. Most enquiries need five to seven touches before they book, and almost nobody gets them.
Every slot filled, the wrong appointments in the wrong places, clinicians overrunning and high-value patients squeezed out.
Learn why it matters. Learn how to convert. Build the system that does it every day.
Three people who have lived the front desk, the diary and the systems.
The patient experience that converts: the first call, the tone, the welcome and the small touches patients remember.
Why every enquiry is a commercial moment, and how to build a diary that works for the patient, the clinician and the business.
Speed-to-lead, follow-up systems, CRM and automation. The systems that make conversion consistent, not lucky.
From 9:00 to BOOKED.
Why your practice may not need more leads. It needs to convert more of the ones it already has.
Master the small touches, conversations and patient experiences that build trust from the first hello.
How front of house drives revenue and retention, plus smarter diary management: not all appointments are equal.
Speed-to-lead, follow-up systems, CRM, automation and lead reactivation without creating more work.
One patient. One enquiry. Three experts. Follow the journey from first contact to booked treatment.
Create your own 90-day patient conversion action plan.
A plan, not pages of notes.
Scripts, workflows and checklists you fill in through the day and take straight back to the desk.
Nine changes you commit to, one number you will move: your enquiry-to-booking conversion rate.
All three speakers work one real enquiry live, from 7:43 PM to the chair.
A CPD certificate for every attendee.
Secure your seat.
30 seats. One room. Every attendee leaves with the BOOKED. Workbook, their 90-day Playbook and a CPD certificate. Tickets are live on Eventbrite under Dream Squat.
Bring the whole front-of-house team. One ticket per person.
Book on EventbriteDental receptionists, treatment coordinators, practice managers and practice owners who want their front desk to convert more of the enquiries it already receives.
No. It is a patient-experience, diary and systems day. Nothing in it turns your reception into a hard sell.
Yes, and it works best that way. Book one ticket per person on Eventbrite.
Yes. Five hours of verifiable CPD, with a certificate issued after the event.